Incident Reporting and Tracking System (IRTS)

Overview

IRTS is designed to store, track and analyze incidents occurring in an organizational environment.  Incidents can be related to organizational functions, development and support issues, or any other issues that need to be recorded.  IRTS's architecture allows users to record and track time and route the incident from its creation to the resolution.

IRTS runs in Client-Server and Internet environments simultaneously.

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Technology

IRTS uses latest GUI development tools from Oracle for Client Server and PL/SQL Cartridge and procedure builder for Internet side of the application.  The information is stored in Oracle RDBMS and accessed through SQL*Net on the Client-Server side and through Oracle Web Applications Server on the Internet side.  Since the data is processed from all interfaces directly, there are no replication or maintenance tools required for the applications and the data is updated REAL-TIME.

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Hardware and Software Requirements

Server Requirements:

Windows 2000 or Sun Solaris (Size will depend on the Amount of Data & Access volume)
Connected to the Web (For Web-based implementation)
Oracle 8.0.5 database or higher with appropriate Web Functions
 

Client Requirements:

A current web browser IE 5 or higher. (For Internet Access)
Windows Operating System with 128 MB of RAM or higher
25 MB for Client-Server Installation

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IRTS uses latest GUI tool to develop its User Interface.  Client-Server environment runs in Oracle Runtime with Icons and Window controls

The Web Pages are generated dynamically depending on the data requirements and access privileges of the user.  The output is 100% pure HTML and doesn't change from Operating System and Browser variables.  All the HTML pages are developed from color-scheme template for ease of navigation and access.

Both interfaces have standard reports and graphics accessible to users.

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Email Interface

IRTS Client-Sever deployment uses Microsoft's MAPI-based messaging system to send messages from within the applications.  Users can be notified of incident assignment, priorities in pre-defined message formats.  IRTS can be tailored to interact with other mail protocols also.

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Information Storage

Incidents Organization by Tasks and Priorities

IRTS records incidents by specific tasks and priorities defined by the users.  The tasks can be customized by the user without any modifications to the system.  The users will be able to browse through the system by different categories, tasks and priorities to help  organize the issues and be more productive.

IRTS also records all the significant dates along with the time components to manage time and resources.  The Time Sheet modules allows employees to build and report their time as well as the associated incidents.

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